How do I track my order?
You will receive an email or a text message regarding the system-generated tracking number which can also be viewed on our courier partners’ websites.
How long is the delivery?
Due to pandemic, delivery of items may take 3 to 14 days.
My order status is delivered but I did not receive it. What should I do?
If you have not received your orders within the delivery schedule, please send us an email at firstname.lastname@example.org or leave us a message using the website contact form. Our team can check the delivery status and will send you an update as soon as we can.
What are the reasons why my order was cancelled due to failed delivery?
There is various reason for a cancelled delivery. Perhaps it may have something to do with the courier or the internal process itself. Either way if this happens you can already email us directly so we can proceed with the best possible resolution.
How do I change my shipping address?
Log in your personal account > My Account >under Account Details > View Address > add new or edit the old one > Once done tap "Add Address". Make sure to set is as a default every time the changes has been made.
What are the shipping options, fees and rates?
Shipping options varies on the courier you will be using, each couriers have different rates so be mindful to choose your preferred and trusted courier.
Is there an option for free shipping?
Free Shipping with us is usually available if there are ongoing promotions. We encourage you to check our social medias to get the latest promos we have in store.